Question fréquemment posée - How do I change my password?
How do I change my password?
On the login screen you will find a link "forgot password" near the bottom - please click that link and follow the instructions.
A few remarks:
1 - it is not possible to recover your password. We store all passwords in an encrypted form using a one-way encryption protocol, so we have no way of sending you the original password, as we don't have it.
2 - we use the email address you have provided in your user profile to send you a password reset link/code. If your email address is wrong, or if our mail is not reaching your mailbox, then this process will not work.
3 - Please do not file a ticket for a password reset unless you have tried the above process and failed.